PRIVACY & POLICY
POLICY
0 Tolerance
* lack of courtesy
* to racist comments
* harassment
* to bullying
* to insults
* to threats
* to defamation
1 - Wellness Consultations
* Consultations are conducted remotely (via visioconference), by telephone or in person. They last 15 minutes, renewed if necessary.
* Consultation fees payments must be made by Interac Transfer for residents of Canada.
* Payments must be made by credit card for any transaction outside Canada.
* All fees are payable in Canadian dollars ($CAD).
* The full consultation fee is required to complete your reservation.
* These fees are payable when the appointment is fixed. If the consultation fee is not received upon receipt of the invoice, your reservation will not be considered.
* Your appointment will be cancelled after a delay of 5 minutes. No refund will be issued in this case.
* The postponement of appointments is free of charge, no later than 48 hours before the time of the appointment. After this period, a penalty of 50% of the consultation fee will be applied.
* You can make a new appointment.
* Appointment cancellations are free no later than 48 hours before. After this period, no refund will be issued.
* No-shows are considered cancellations and are not refunded.
* By booking an appointment, you agree to our terms and conditions, as well as our rates.
* In the event of non-compliance with Tolerance 0 policy, Neohyuman reserves the right to terminate consultations and follow-up as soon as possible. No refunds will be issued. Legal proceedings may be instituted.
* Our consultations are not available to minors in their provinces of residence, without the agreement signed by the minor’s official.
2 - Products
* All prices are in Canadian dollars ($CAD).
* No minimum purchase is required.
* Payments are made by credit card (Visa, Mastercard, American Express, Discover) and Interac Transfer.
* Neohyuman is not responsible for any inconvenience or loss due to the unavailability of any product.
* By placing an order, you agree to pay the total price shown, which includes your purchases and home delivery charges (if applicable).
* It is your responsibility to consult your doctor's advice for infectious diseases.
* Neohyuman is not responsible for the improper use of its products.
* Neohyuman reserves the right to modify the prices of the products presented on its website at any time without notice.
* Upon request, advice can be given for optimum use of our products following purchase. A fee of $25 is charged for this service. This amount is payable by interac transfer.
3 - Taxes
Provincial and federal sales taxes are charged on products and services rendered in Canada.
4 - Modifications
It is not possible to make changes to orders already placed on our site.
5 - Cancellations
You have a deadline 30 min following your purchase to do so. A $10 cancellation fee applies.
6 - Pick-up
* Pick-up is free of charge and takes place in Montreal at the location indicated during our service hours.
* One piece of photo ID and confirmation email are required.
* Another person is authorized to collect your order on your behalf. The person must provide us with the documents mentioned above. You will simply need to provide us with the first and last name of the authorized person.
* We tolerate delays of up to 10 min. After this time, you will have to reschedule your pickup.
7 - Shipping
* Shipping is done in Canada and the United States via our delivery partners.
* Fees delivery costs are the responsibility of the customer and delivery is made via our delivery partner Canada Post throughout the Canadian territory.
* Deliveries take place according to the business hours of our delivery partners.
* If the delivery address that is provided is incorrect, additional charges may apply to redeliver to the correct address.
* If you are absent at the time of delivery, your package will be left in a safe place if it is possible to do so, otherwise it is your responsibility to track and collect it.
* If for any reason you do not collect your package before the deadline set by our shipping partners, it will be returned to us. Delivery costs for a new shipment will be at your expense; no refund can be made.
* Once the package has been handed over to the carrier, Neohyuman waives all ownership rights for the benefit of the buyer.
8 - Exchanges/Returns No exchange or return of products is possible.
PRIVACY
The secret to our success is the respect and dedication we have always shown to our clients. Neohyuman and its partners are committed to protecting the confidentiality of its customers' personal data in their electronic environment. Neohyuman does not disclose to any third party confidential information about its customers (name, address, telephone and fax numbers, email address, payment information).
This section sets out our protocol for the collection and use of information you provide to us. The information you entrust to us is valuable and is intended for our sole use.
In all circumstances, they will be treated in such a way as to preserve their confidentiality. Under no circumstances will we agree to sell or exchange data collected through this site. Likewise, we will never accept or take steps to obtain personal information about you unless you choose to disclose this information to us.
The information we ask for, is intended to help us better know and serve you. We use them to adapt the content of our site to the profile of our customers. Your email address will only be used to provide you with information about offers and news to report on our site. It will not be disclosed to anyone else (organization, business or other).
We will collect other information about you through other electronic channels, such as the address of the website you accessed our site and your type of browser software. We will use this information to tailor our website to your interests and preferences.
Cookie technology is widely used on the Internet. It is harmless and can in no way transmit computer viruses to your computer. Don't worry: no "cookie" can identify you.